Flatly

Privacy policy

This page explains which personal data we process when you visit this website or contact us. This is a translation for your convenience; the German version is authoritative.

1. Controller

Flatly UG (haftungsbeschränkt)
Rüdesheimer Straße 3
14612 Falkensee, Germany
Represented by its managing director, Nurlan Bekmagambetov
Email: nurlan@flatly.me

2. Website access and hosting

When you access the website, technically necessary data is processed in server log files, such as IP address, date and time, page accessed, browser and operating system. This ensures the website is provided securely and reliably. The legal basis is Art. 6(1)(f) GDPR.

Our hosting provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany. It processes the data on our behalf under a contract pursuant to Art. 28 GDPR. According to the provider, the data is anonymised when collected and stored for 8 weeks.

3. Contact form and email

If you write to us via the form or by email, we process your name, email address and message to answer your request. The legal basis is Art. 6(1)(b) GDPR if your request concerns or prepares a contract, otherwise Art. 6(1)(f) GDPR.

We delete this data once your request has been fully handled, unless statutory retention obligations apply.

4. Contact via Telegram and Instagram

Our website links to our Telegram and Instagram profiles. Simply visiting our website does not transfer any data to these providers through the links. Only when you click a link are you taken to the provider’s service.

If you message us there, we process your message and profile details to handle your request. The legal basis is Art. 6(1)(b) or (f) GDPR. The providers also process data under their own responsibility, possibly outside the EU. Please do not send us sensitive documents there, such as proof of income or copies of ID.

For more information, see the privacy notices of Telegram and Instagram.

5. Flat search and management

If you use our services, we process the data required for them, such as contact details, details of the property you are seeking or that we manage, and documents such as proof of income and Schufa credit reports. The legal basis is Art. 6(1)(b) GDPR. Where statutory obligations apply, for example retention duties, the legal basis is Art. 6(1)(c) GDPR.

We pass data to third parties, such as landlords or owners, where this is necessary for your request or you have consented.

6. Cookies, fonts and analytics

We use technically necessary cookies where these are required to operate the website (Section 25(2) TDDDG). Fonts are loaded locally from our server. Your cookie choice is stored locally in your browser.

Only with your consent, we use Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. It helps us evaluate how our website is used. Cookies such as _ga are set, and usage data such as pages visited, device and browser details and online identifiers are transmitted to Google. Data may also be transferred to the USA. Event and user data is retained in Google Analytics for 14 months. The legal basis is your consent (Art. 6(1)(a) GDPR, Section 25(1) TDDDG).

Without your consent, Google Analytics is not loaded. You can withdraw your consent at any time with effect for the future via “Cookie settings” in the footer. For more information, see Google’s privacy policy.

7. Your rights

Subject to the statutory requirements, you have the right to:

  • Access (Art. 15 GDPR)
  • Rectification (Art. 16 GDPR)
  • Erasure (Art. 17 GDPR)
  • Restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Withdraw consent with effect for the future (Art. 7(3) GDPR)

Right to object: where we process data on the basis of Art. 6(1)(f) GDPR, you may object at any time on grounds relating to your particular situation (Art. 21 GDPR).

An email to nurlan@flatly.me is sufficient.

8. Right to lodge a complaint

You may lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). The authority responsible for us is:

Die Landesbeauftragte für den Datenschutz und für das Recht auf Akteneinsicht Brandenburg
Stahnsdorfer Damm 77
14532 Kleinmachnow, Germany
www.lda.brandenburg.de

9. Last updated

November 2026

Deutsch